Finance Information

We have partnered with V12 Retail Finance Limited (V12), so we can offer you a more flexible way to pay for your order using finance. V12 is a leading UK specialist provider of Retail Point of Sale Credit, they have been offering finance options for more than 20 years through their paperless processing system for online retailers. If your application is successful, you are instantly entered into a Credit Agreement with V12's parent company (Secure Trust Bank Plc) which will be administered by V12. V12 is authorised and regulated by the Financial Conduct Authority. Secure Trust Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204550.

If you would you like to spread the cost of your purchase, are over 18 years old and have been resident in the UK for at least 3 years you can apply for a V12 finance plan when your total order exceeds £500.00. The entire process is paperless and a decision is usually made within minutes of you placing your order. Individual applicable items with a value over £500 have a 'Finance Available' buy button on the product page. Most individual items over £500 and multiple item orders with a total basket order value over £500.00 are eligible for 0% APR finance plan.  A minimum 10% deposit will be required.

EXAMPLE - 0% APR Interest over 12 months

  • Order Total: £500.00
  • Duration of Agreement: 1 Year
  • Customer Deposit: £50.00 (10%)
  • Amount of Credit: £450.00
  • Fixed Rate of Interest: 0% Representative APR
  • Total Interest Charges: £0.00
  • 12 Monthly Payments of: £37.50
  • Total Amount Payable including Deposit: £500.00

Available Finance plans will vary for each product depending on the products value and how much discount we are offering on it, please see the product you’re interested in for available finance options. Please note Finance is not available on Gift Card purchases

Please note that the delivery address must match the billing address for all orders placed with V12 finance.

AM I ELIGIBLE FOR FINANCE?

Criteria:

  • is 18 or older
  • is, or their partner is, in permanent paid employment, self-employed, retired and receiving a pension, working student in part time work or in receipt of a disability benefit
  • has been a resident in the UK for at least 3 years
  • has a debit or credit card in their name, which is registered to their address, in order to pay for the deposit (if applicable)
  • has a Bank or Building Society current account available (you'll need this to complete the direct debit instruction)
  • has an email address to receive the important information through the application process, including their signed credit agreements

HOW DO I APPLY FOR FINANCE?

It couldn't be easier, simply:

1: Click the 'O% Finance' button on a product page (only visible on products over £500.00 Incl. VAT not marked as on sale)

2: On the popup screen that appears select your preferred 'Finance Option' in the drop down menu

3: Type in the amount of deposit you wish to pay. A minimum 10% deposit is required.

4: If you’re happy with your selection simply click the 'Add to Basket' button which will take you to your basket

5: In your basket select your preferred shipping method

6: Now click the 'Apply for Finance' button bottom right hand side of the page which will already display the type of finance you are applying for underneath

7: Now fill out your personal details, once you are finished click the 'Proceed To Payment' button


8: Now fill out your payment details, submit your order and a decision will be made shortly after

FAQ's

1: How fast will my application be processed?

Most applications will be processed within seconds of you submitting your application online via our basket area between the hours of 9am and 11pm. It is possible that your application may be referred for further scrutiny by a V12 Finance representative, in this instance you will receive an e-mail once a decision has been made on your application.

2: What do I need to do if my application Is accepted?

V12 Finance will ask you to digitally sign (online) your credit agreement with them, once this has been done we will dispatch your order as soon as possible. If we receive confirmation from V12 that your application was successful and the agreement has been digitally signed before 3:00pm Monday to Friday we will dispatch your order the same working day, if we get confirmation after 3:00pm Monday to Friday your order will be dispatched the next working day (Mon-Fri).

3: My application was declined, why?

Unfortunately V12 or Cavendish Jewellers will not be able to tell you why your application was declined, many factors can determine if an application is successful or not. Some factors that could determine if you are successful or not, include;

  • Your credit score
  • Any adverse credit history
  • If you are considered to be over committed with your existing loans and agreements
  • Poor history with other lenders

All finance companies will contact one of three credit reference agencies including: Experian, Call Credit and Equifax to determine if you are eligible for finance. You can visit these companies to find out what your credit score is, scores can be different for each Credit Reference Agency. You can also find helpful advice on how Finance companies decide if an application is successful or not, how to keep a good credit score rating and many other helpful tips.

You can also contact the above Credit Reference Agencies to request to see all the information they hold about you. A small fee will be charged and will be different depending on which Credit Reference Agency you contact.

4: Will my item be reserved until my finance application has been processed?

Yes, your item will be reserved for you until a decision has been made by V12 finance on your application.

Complaints policy:  If you are dissatisfied with our response as your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on https://www.financial-ombudsman.org.uk