Frequently Asked Questions
Welcome to our 'Frequently Asked Questions' page. Please find listed below a selection of the most frequently asked questions from our customers in regards to shopping on our website.
Q: Do you ship internationally?
A: Unfortunately we only ship items to customers within the UK and Northern Ireland. For further information regarding deliveries, please visit the Delivery Information.
Q: How do I pay for my purchases?
A: We accept all major Credit/Debit cards when purchasing through the website directly. If your are not sure about your card, please contact us on 01904 670006 (calls charged at national rate) and one of our dedicated team of advisors will be glad to assist you.
Q: How long will it take before I receive my parcel?
A: At Cavendish, we aim to have your purchase delivered to you between 1-7 working days via an insured courier service. If we cannot guarantee delivery to you within 1-7 working days, we will notify you by telephone. However we will endeavour to get your purchases despatched to you as soon as possible. For further information, please visit our Delivery Information page.
Q: How long do I have to return a purchased item from your website?
A: At Cavendish we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. We pride ourselves in our after-sale service. If you have bought an item through cavendishjewellers.co.uk and you wish to return it back to us, then you have 14 days in which to do so. For further information please visit our Returns Policy page.
Q: Can I return a product, exchange a product or get a refund?
A: Items can be returned direct to cavendishjewellers.co.uk within 14 days, using the copy receipt. Cavendishjewellers.co.uk cannot accept returns of earrings or cleaning products. This is due to hygiene reasons and does not affect your statutory rights.
When returning items to us the item(s) must be in its original packaging, unused and accompanied by the copy receipt.
For further information, please visit our Returns Policy page.
Q: Is your website secure?
A: This Site takes precautions to help maintain the privacy and security of your information. We use RBS Worldpay's 128-bit secure encryption technology to ensure that your personal information including credit card details remain secure.
To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Cavendish. For further information please visit our Security Policy page.
Q: Can I have my order sent to a different delivery address?
A: For security reasons, items can only be despatched to the cardholder address.
Q: Can I contact you?
A: Certainly. You can contact us by either of the following:
Telephone: You can contact us on 01904 670006 (calls charged at national rate), and one of our dedicated team of advisors will be happy to take your call and help you in any way that they can. Email: You can contact us at anytime via email at info@ cavendishjewellers.co.uk and we will respond to your emails as soon as possible.
If you would like to contact us outside of office hours, then you are welcome to leave a message on our answering machine or send us an email and a member of our dedicated team will assist you with your query as soon as possible, once the office re-opens.
For further information in regards to contacting us, please visit our Contact page.
Q: Are receipts sent with purchases?
A: With every product that is despatched by Cavendish Jewellers, a receipt will be issued and this will be your proof of purchase. This will contain information such as the name and address of the purchaser, the product(s) purchased, along with their price, and the total amount. Please refer to your receipt in event of a return.
Q: How can I find a particular product?
A: The website has been designed so that you can narrow down your search to find the watch, piece of jewellery or gift that you are looking for. When looking at products, you can narrow down your search by selecting the relevant criteria, such as the particular the type of item and the period in which it was made. At the top of the page, you will see a box with the word "Search..." in it. Simply enter the words that best describe what you are looking for and press enter. If we have any item similar they will be displayed below.
If you cannot find your desired item on the website, this does not mean that cavendishjewellers.co.uk do not stock it. You can call us on 01904 670006 (calls charged at national rate) and we will be happy to answer any of your queries or alternatively, please click here for information regarding other means of contacting us.
Q: How long are your chain lengths?
A: Our chains are generally a standard length of 18"; however, this may vary from time to time so if this information is important to you, you can confirm the lengths with us before your purchase, may we kindly ask you to email us at info@ cavendishjewellers.co.uk along with our product code and we will be happy to confirm this information for you.
Q: My order was declined - what does this mean?
A: Error code CV2 - AVS - this is when the billing postcode entered into our system does not match your registered postcode to the credit/debit card being used. The billing postcode must match your card postcode in order to place an order. You will have the option to enter an alternative delivery address. If you would prefer to place your order over the telephone, please call us on 01904 670006. (calls charged at national rate)
Error code - Declined - This message is generated by your bank; we are not given the reason for the decline. When this message is given we would recommend you contact your bank to discuss further. If you wish to speak with us please call us on 01904 670006. (calls charged at national rate)
Error Code - Other - Several other codes can be created and sent by your bank when attempting to place an order, we may not always understand the code but we would be happy to discuss and try to place your order on your behalf over the telephone. If you have an error message different to the codes above, please call us and we will be happy to discuss further. Our number is 01904 670006 (calls charged at national rate)